< Shipping policy – Krystal + Wood

Shipping policy

✚ Order Processing + Shipping ✚ 📦

Please note currently due to Covid back log and limited international Flights there are delays on domestic and international shipping. Please see below links for additional information.


Please allow 1 -3 days for dispatch of your order and allow an extra day where Public Holidays are observed in Australia.Our order processing time can vary for Custom Products, we will notify you of the turn around time.

Shipping will be allocated based on the fastest and cost effective way for you. We occasionally use couriers due to the covid slowing down the Australia Post processing time you will always receive tracking so you know when to expect your lovely goods Standard Domestic Shipping: 3-6 business days - Aus Post or Courier Express Domestic Shipping: 1-2 business days - Aus Post or Express Star track Standard International Shipping: 6-20 business days (Depending on your shipping choice at the checkout) 


$15 Express Shipping

(Please allow for delivery delays due to the COVID-19 Pandemic - Australia Post will no longer guarantee express shipping within these time frames for the immediate future. We recommend using standard shipping during this time) 

Metro - 2-4 business days transit time. 

W.A.: 5-7 business days transit time

Rural: 2-7 business days transit time.

$7.99 Regular Shipping

Metro 3-5 business days transit time.

WA: 5-10 business days.

Rural:2-7 business days.

Free shipping - on orders over $150.

Express Post is a no signature delivery service.


Once your order is packed and leaves our warehouse you will receive an email or text with a tracking number to track your parcel.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver.